Answering Phoned Queries About the Home You Are Selling
If you are selling your home, expect many people to „intrude“ on your privacy. If your house is being taken care of by real estate agents, then most of the calls and inquires will be taken care of by them. If you are selling your house by yourself, then you have got a huge job in your hands.
As an independent home seller, you may be swamped by a long line of e-mails and never-ending telephone calls from prospective customers. Responding to e-mails will not pose a great deal of issue since you have time to compose your thinking and you could do those whenever you like. Handling phoned inquiries is one other issue altogether.
One thing you should remember about conducting your business through the phone is that, contrary to what you may think, you are not invisible. The person on the other end of the line can sense your mood at that particular time. If you’re angry, bored or irritated, although they can’t see your facial expressions, they can feel your emotions through the tremor of your voice. With this in mind, try to be warm and friendly. No matter how inane their questions are, do not show your irritation.
Furthermore, you must know every little thing about your house. It would be safe to assume that you know already the basics (how many bedrooms, toilets, how many cars can the garage hold), however, you also need to be ready to answer other unexpected questions (i.e. when was the last time you had the property treated for termites). Nothing will upset a purchaser more than one who doesn’t know much about what they are selling.
It would be best if you could attend to all phoned-in inquires yourself. However, in the eventuality that you can’t stay at home, make sure that you leave specific instructions with someone who would be capable of taking these calls. If no one can do the job well, then make sure you can be reached through your cell phone.
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